At SCM PROGRAMS we provide business solutions in India to serve the industry’s biggest business challenges, by providing expertise and technical solutions and through insightful and innovative professional training programs for the enhancement of the supply chain profession in India.
The key element with SCM PROGRAMS is in its total package approach and the integration of all parties and functions in a supply chain and for building high quality world class interactive experiences powered by our global network of experts. All of its individual deliverables are novel but the stitching together of the programs is unique and innovative and with state-of-art finesse.
The highly energetic team at SCM PROGRAMS is guided by an internationally acclaimed panel of best minds and industry leaders having decades of experience and who are advisors to the business activities of the company. SCM PROGRAMS was established in 2014 and is headquartered in Mumbai and conducts projects and programs pan-India.
Businesses worldwide are leveraging efficient supply chain management to create and maintain a strategic competitive advantage and customer delight. This trend, in turn, is fuelling a growing demand for skilled and globally competent supply chain professionals – specially in a vibrant economy like India.
SCM PROGRAMS with its group of highly acclaimed academic and industry advisors with decades of rich experience, choses a balance of offerings to the Supply Chain and Logistics profession to respond to the forecasted market demand in India.
We wish to contribute towards India’s skill-and-capacity development and employment generation and be part of the region’s growth journey, making small yet significant contributions by providing world class services to the profession of Logistics and Supply Chain. Our bouquet of world class services under one roof gives us a competitive edge towards a focused goal of Customer Delight.
Omotenashi
In Japan, there is a deep-rooted culture, which comes from sado (tea ceremony), called omotenashi, meaning to wholeheartedly look after guests. The term is a microcosm of the country itself, representing the Japanese mindset of hospitality centring around care rather than expectation.
That incredible sense of hospitality begins at every doorway. As you enter stores or restaurants, expect to hear the bellowing welcome of ‘irasshaimase’ as you step inside. A polite nod or smile is all you need to offer in return – there is no cultural expectation that this friendly welcome will be reciprocated.
Reference Courtesy: https://www.japan.travel/en/au/experience/culture/omotenashi/
“Omote” means public face – an image you wish to present to outsiders. “Nashi” means nothing. The meaning goes way deeper than just providing outstanding hospitality. Omotenashi combines to service that comes from the bottom of the heart – honest, no hiding, no pretending. Imagine, if this can be brought to enhance customer delight (internal and external) in all aspects of our supply chain. That is exactly we are striving to introduce, implement and talk about within supply chains in India in order to bring finesse and world-class quality in services.